NYS DCJS Refund Policy

Peeler Group International and NEA Training Center has developed the following policies with the approval of the New York State Division of Criminal Justice Services.

Refund Policy

Students will receive a 100% refund prior to the start of instruction.

Courses divided between two days, student will receive a 50% refund if requested before start of second day.

Courses divided into four sessions, the refund schedule shall be 75%, 50%, and 25%.

47 hour firearms course:  Student will be entitled to an 85% refund if the cancellation occurs after the initial deadly physical force training begins, but before instruction begins for the firearms handling, safety, proficiency, and qualification component of the course.  No refund is owed if the student cancels after the above cited firearms handling component instruction has begun.

NEA Training Center will not assess any non-refundable fees or deposits.

Refund Procedure

To request and receive a refund, the student must make a request in writing to info@peeler-group.com or by writing to NEA Training Center, PO Box 1095, Fonda, New York 12068. In the subject line we ask that you indicate “NY DCJS Course Refund Request”. Provide the course name, date of the course, reason for cancellation, the address for the refund to be mailed to and a contact number. We will review your request and mail you a refund check.

Attendance Policy

100% attendance is required for all courses however we recognize that instances may arise when a student may not be able to attend class due to illness, family emergency, child care, or any other reasonable cause.  In these instances we require a telephonic or email notification of absence from class. We will allow the student to make up hours during the next available course.  Students that are a no call no show may be excluded from making up hours, however they may appeal to the training school Director. Make up training will be granted on a case by case basis.  We reserve the right to reject any application for admission, or to terminate a student for reasons of safety, attendance, conduct or not conforming to the rules and regulations of the school and New York State Division of Criminal Justice Services

Complaint Policy

All Complaints will be reviewed by the training school Director. We will make every effort possible to resolve matters in a fair and equitable manner.  Please direct any complaints to “School Director” at info@peeler-group.com, you may also write Bill Peeler C/O NEA Training Center, PO Box 1095, Fonda, New York 12068. Complaints must be placed in writing to the School Director. We recommend that you send an email if your matter is urgent. A student may also contact the Division of Criminal Justice Services at (518) 457-2667.

Acceptance to Class

PGI/NEA reserves the right to reject any enrollment with a full fee refund of payment received to the student.